Long down times and faulty equipment mean idle time and lost earnings for our customers.

This is why it is very important to us to ensure that your equipment is up and running again as soon as possible.

If your system breaks down, you can use our UPS or express carrier collect & pickup service (same day collection possible) – just give us a call or send us an e-mail.

Repaired units are normally returned within one (1) business day Germany-wide – and we are also happy to arrange a time slot for delivery with you or return the system to a different address (e.g. straight to a building site).

Help us to help you!

If possible, please only send us complete systems instead of individual components to ensure that the system as a whole is free of defects and functions perfectly in its general context. Please also describe the fault and your needs in writing and enclose the note with the package, for example using the repair request form below (PDF for completion on your PC).

If you need information quickly, you can use the chat function on our website, which allows you to contact our service staff directly, or you can get quick immediate assistance or help with isolating the cause of the fault in a video chat.

Where possible, we also offer on-site repairs and product trainingat our premises in Pollenfeld. Please enquire about availability or arrange an appointment. If you are interested in this, please contact us as early as possible by phone or e-mail.